Hospitals and Technology

Why is the merging of healthcare providers’ operational and financial databases important?

Hospitals are faced with the overwhelming task of merging operational and financial data to comply with mandates in the ACA which can significantly affect their profitability. Currently, hospitals are buying separate software packages to do different tasks. Healthcare professionals are working diligently to improve the quality of care by doing a better job of managing the administration behind each patient every day and by using electronic health records programs (EHR).

In most cases, the financial and operational teams are not tied together, and are on opposite sides of the hospital. TCI’s Rounds™ software is the first to bridge that gap, so hospital administrators can retrieve financial information alongside quality of care and patient satisfaction data, and view it on  one, easy to read dashboard in seconds.

Why are hospitals unable to optimize IT investments on their own?

Hospital EHR systems are doing a better job of collecting data every day, but they have not been able to convert that data into ongoing, easy to access ROI reporting. If hospitals want to start taking on this task, they would need to do what we have already done, which is to write the program, build the system, install it, test it and make sure it works and that it is flexible and customizable enough to evolve with the hospitals’ developing needs. This is a two to three-year process.  Many hospitals have not gone down that road because they have limited resources, staff and money.

What is the most significant reform in patient care?

In the past, patients did not have a voice in how they were treated and could not formally respond to the level of care they received. Under new healthcare reforms, patients’ evaluation of the quality of their care can determine how much their hospitals get reimbursed under Medicare and Medicaid.

Can switching to tablets help hospitals be more efficient?

Yes. Absolutely. Tablets can be used for the real-time entry of information that is computed in the background by the software program, not by the tablet itself. For example, when patients are discharged, doctors or nurses can use tablets to ask a set of questions that are required to determine the patient satisfaction score. Tablets are only a facilitator to replace paperwork and get the data into the hospital’s database or information management systems in real time.